EnviroFlex Shipping Policy

Thank you for choosing EnviroFlex!

We're excited to deliver our sustainable tote bags, backpacks, and other eco-friendly products to you in Portugal and across Europe. This shipping policy outlines the details of our delivery process.

Order Processing:

• We strive to process orders within 1-2 business days after receiving them.
• You'll receive a confirmation email with tracking information once your order ships.

Shipping Methods and Costs:

We offer several shipping options for Portugal and European deliveries. Rates are calculated based on your order weight, destination, and chosen method. Here are some options:

• Portugal:
  • Standard Shipping (Portugal): Estimated delivery within 1-3 business days (costs will vary based on weight and location).
  • Expedited Shipping (Portugal): Estimated delivery within 1 business day (costs will vary based on weight and location).
• Europe:
  • Standard Shipping (Europe): Estimated delivery within 3-7 business days (costs will vary based on weight, destination, and zone).
  • Expedited Shipping (Europe): Estimated delivery within 1-3 business days (costs will vary based on weight, destination, and zone).

Free Shipping:

• We may offer free shipping promotions from time to time. These promotions will be clearly advertised on our website and have specific terms and conditions.

Tracking Your Order:

• You'll receive a shipping confirmation email with a tracking number once your order ships.
• You can track your order's progress on the courier's website using the provided tracking number.

Delivery Times:

• The estimated delivery times mentioned are guidelines and may vary depending on factors beyond our control, such as customs clearance for international orders or carrier delays.
• We are not responsible for delays caused by these factors.

International Shipping (Europe):

• You, the customer, are responsible for any import duties, taxes, or customs fees levied by your specific European country.
• These fees are separate from the shipping charges and are typically collected upon delivery by your local customs office.
• We recommend contacting your local customs office for more information about potential import fees specific to your country.

Returns and Exchanges:

• Please refer to our separate Returns and Exchanges Policy for information on how to return or exchange your order.

Changes to Shipping Policy:

• We reserve the right to modify this shipping policy at any time without prior notice.
• The most current version of the policy will be posted on our website.

Contact Us:

• If you have any questions regarding our shipping policy, please don't hesitate to contact us at info@enviroflex.co or by phone at +351937851272.

Additional Tips:

• Consider partnering with a reliable carrier that offers good coverage across Portugal and Europe.
• Clearly define "zones" for European shipping costs to simplify pricing for customers in different regions.
• You can offer a shipping cost calculator on your website for customers to estimate charges based on their location and order weight.
• Emphasize your eco-friendly practices, even for shipping, if applicable (e.g., using recycled packaging materials).